Frequently asked questions
Who can order from Cabinets By You?
Cabinets By You is designed primarily for cabinetmakers, builders, shopfitters, tradespeople and experienced renovators. We can assist with anything from a single custom cabinet through to cabinetry for an entire home or commercial project.
What is the Cabinets By You online portal?
Our online portal allows you to create a project, select cabinet products, enter dimensions, choose materials and colours, add doors, panels and benchtops, and review your order online. It provides a convenient way to price and submit cabinetry orders without preparing every component manually.
Do I need cabinet design software to place an order?
No. You can build and submit your cabinetry order through the Cabinets By You online portal. Customers who already design their projects in Mozaik can also send us their Mozaik files for pricing and production.
What is the difference between flat-pack and cut-to-size cabinetry?
Flat-pack cabinetry is supplied as a complete cabinet package, with the required components machined and prepared for assembly. Cut-to-size cabinetry is suited to customers who require individual panels, doors, shelves or cabinet components manufactured to their specified dimensions.
Can I order only individual cabinet components?
Yes. You do not need to order a complete kitchen or full cabinetry package. We can manufacture individual doors, panels, shelves, cabinet parts and other components to suit your project requirements.
Can you manufacture an entire house lot of cabinetry?
Yes. Our manufacturing service can accommodate both small orders and complete house lots. This may include kitchens, laundries, vanities, wardrobes, home offices, entertainment units and other custom cabinetry areas.
What materials and colours can I choose from?
We offer a broad selection of cabinetry boards, decorative finishes, timber-look products and benchtop options. Available colours and materials can be viewed through the Colours & Materials section of our website or selected while preparing your project.
Is cabinet hardware included?
Hardware can be included depending on the products and options selected for your order. This may include hinges, drawer runners and other cabinet fittings. Review the product details carefully when ordering to confirm what is included.
Do you provide CNC machining and panel processing?
Yes. We offer CNC machining and panel-processing services for cabinetry components. This can include cutting, edging, drilling and machining components in accordance with the approved project information.
How accurate do my measurements need to be?
All submitted dimensions should be carefully checked before the order is approved. Cabinetry is manufactured according to the measurements and selections supplied, so customers are responsible for confirming that dimensions, quantities, materials, colours, edging and hardware requirements are correct.
Can I change an order after it has been submitted?
Contact our team immediately if a change is required. Changes may be possible if production has not commenced. Once materials have been ordered, cut or machined, changes may result in additional costs or may require replacement components to be ordered.
How long will my order take?
Production time depends on the size of the project, material availability and our current manufacturing schedule. An estimated turnaround time can be confirmed when your order has been reviewed and approved.
Do you offer delivery?
Delivery arrangements can be discussed when placing your order. Availability and costs may vary depending on the size of the project, delivery location and site access requirements.
Can I collect my order?
Collection is prefered and can be arranged from our Capalaba facility once your order is complete and ready. Our team will contact you to organise a suitable collection time.
Do you provide cabinet installation?
No, Installation services are not available.
Will my cabinetry arrive assembled?
Most cabinetry packages are supplied flat-packed and ready for assembly unless another arrangement has been confirmed. Components are manufactured, machined and labelled to help make assembly and installation more efficient.
What should I check before submitting my order?
Before submitting your project, check all cabinet dimensions, room quantities, materials, colours, grain directions, edge selections, hardware, door handing, appliance requirements and site clearances. You should also review the generated job details carefully before approving the order.
Can Cabinets By You help if my workshop is at capacity?
Yes. We can operate as an extension of your business by manufacturing cabinetry and components on your behalf. This allows trade customers to take on additional work without immediately investing in more factory space, machinery or production staff.
How do I get started?
You can create an account through the Cabinets By You portal and begin building your project online. If you already have a completed Mozaik project, you can submit the file through our website for review.